The Backstory
What is KTK Fulfillment?
KTK Fulfillment is a family-run third-party logistics (3PL) provider that supports e-commerce businesses to outsource shipping and warehousing processes to deliver a better customer experience.
As a business developed as a direct response to the challenges of warehouse management, order fulfillment, and shipping logistics for e-commerce businesses, the team at KTK is well-versed in the industry. When they needed to expand to a new inventory management software, they had high expectations and knew what they were looking for.
The Challenge
Software Integration
KTK needed software to minimize the administrative burden their service team was managing and that could integrate into multiple order management systems. Ideally, they wanted a system that could sit on top of their existing processes, meaning less of an implementation burden and more value. They also looked for a solution with competitive pricing that could scale with their business.
The Solution
Streamlined Service and Seamless Integration
Our team got to work designing a solution to support KTK in reaching more clients, cutting costs, and streamlining workflows.
Customer Portal & Seamless Integrations
The most significant advantage KTK saw immediately following implementation was introducing our Customer Portal feature. This allows KTK clients to autonomously manage and view their inventory, saving the internal team time each week while offering a superior client experience.
Another great advantage for KTK was that Luminous seamlessly integrates with Shipley for streamlined label printing. This was a significant benefit that enhanced operational efficiency and reduced administrative workarounds.
These new features now save the team at KTK Fulfillment 15 hours of labor every week, resulting in a $2700+ monthly cost saving.
Exceptional Implementation & Support
Not only did Luminous’s features impress the KTK team, but the ease of our implementation process also stood out.
With over a decade of experience in logistics, the leadership team at KTK had experienced lengthy, expensive implementation processes and was wary of the extreme costs and long timescales involved with other solutions.
Luminous, on the other hand, is straightforward to implement, with a process extensively supported by instructional videos, meaning that the KTK team was fast to adapt to their new solution. Luminous also provided exceptional on-site support, setting up the system, migrating data, and performing full-scale testing, all within just two weeks, meaning little downtime and rapid delivery.
Scalable for Growth and Development
A critical success criterion in this project for KTK Fulfillment was scalability. In response, Luminous offers a contract allowing businesses to progressively add features to their solution as and when needed, allowing for growth without requiring an immediate, all-encompassing solution.
Our customer-centric approach to product development assured KTK that their feedback was taken into account and that we aligned product development with customer needs.
What KTK Loved About Luminous
Boosted Efficiency and Big Savings
Implementing a new inventory management solution doesn’t have to be an expensive, lengthy challenge.
With streamlined implementation processes and scalable solutions, Luminous is a one-stop solution for 3PL companies like KTK Fulfillment, providing cost-saving features, rapid on-site implementation, and scalable, customizable contracts.
Implementing Luminous enabled KTK to demonstrate $2700+ monthly cost savings, 15 hours of weekly labor savings, and a solution that can easily grow with their business.
Partner With Luminous
Simplify, Save, Scale
Learn more about what implementing Luminous could do for your business. Schedule a call today for a demo!