Automate specialty wholesale flows and massively cut invoice processing time

Luminous pulls all your data into a centralized hub, which is fantastic. However, it’s what it empowers you to do with data that makes it game-changing. Luminous is packed with custom analytics, reporting, and automation tools that allow you to watch over every important metric in real-time—and make the best and most informed decisions to fuel your growth.

TRUSTED BY hundreds of LEADING BRANDS

Auto-populating custom dashboards and reports

An easy-to-use wholesale client-customer relationship management (CRM) system.

Instantly set up pricing tiers by group and override pricing when needed.

Filter by category or stock level, then bulk add to auto-populate invoices.

Automated wholesale processes for dozens of manual tasks

Automatically generate sales orders and push them to fulfillment warehouses or 3PLs.

Sync invoices with QuickBooks to automatically push them there and update payment status.

Save up to 20 minutes per invoice by eliminating manual tasks (shipping costs, pricing, doctoring, etc.).

A B2B client portal for streamlined communication and ordering

Auto-generate a custom portal where wholesale clients can see only the products you make available to them.

Brand the portal with your logo and allow clients to log in and place orders.

Automatically add pricing tiers you set in Luminous and give clients an easy way to add to their cart and buy.

F.A.Q

Some questions, some answers

Here are our most frequently asked questions

Does Luminous’s invoicing and B2B flow replace Shopify plus?

Luminous isolates your Amazon data to let you know when you should replenish each of your products and how much you should replenish. We take into account things like buffers for your days on hand, what sales velocity is used to calculate your days on hand, and much more. We also take into account the bigger picture of how much you have incoming, in your warehouse or 3PL currently, and whatever else you have going on in your operations.

What if my wholesalers buy from different countries? Does Luminous support multiple warehouses from different countries?

Luminous can display different inventory levels from different warehouses to the portal. This means if you’re a brand that keeps track of inventory in EU and the US and you want your EU customers to place orders that pull from your EU inventory, our functionality supports this

I only want my distributors to see a select few products, can I restrict them to only see the products I let them see?

You can built product catalogs that are assigned to individual customers or customer types. This lets you customize what they are able to see.

Can the customers check the status of their orders from the portal?

Yes, we push order status and tracking numbers to their portal login.

I don’t like it when my wholesale customers transact on a website, I like to control that. Can people submit an order without payments?

Yes, customers with payment terms are able to submit an order without a transaction.

Does the portal support different types of payment terms?

Yes, we support any payment term.

Can you pay on the portal if you want to?

Yes, you can require full or partial payment if you want.

What if I don’t want my wholesale customers to see the actual available stock level and I just want them to see if something is ‘in stock’ or ‘out of stock’, can it do this?

Luminous can show the actual available quantity OR just a stock status

Can I choose which clients see certain products?

Yes, you are able to choose a product list that applies to clients or client types.

I have a couple sales reps that I assign to customers. Does the CRM let me assign a rep to customers?

Yes, the system was built for reps to only see the customers that they’re assigned to.

Before I let a customer reorder, I want to see how much balance they owe, is this easy to find on Luminous?

Luminous shows you the total outstanding balance by account so the reps can easily see how much an account owes.

I want to easily get raw data by sales rep, customer, or customer type for commissions purposes. How does Luminous give you all of your sales data?

Luminous uses our custom analytics to give you amazing clarity on all data points: invoices, sales orders, reps, customers, payments, etc.

Sometimes my reps are needing to pull from different locations for their orders. For example, if I have east coast and west coast clients, can I choose which warehouse it is pulling from?

Yes, we support warehouse groups for different facilities.

Can Luminous handle returns or credit memos?

Yes, we handle both.

I don’t like my warehouse team getting the sales order immediately. Can we trigger this to push to the warehouse or my OMS once something is paid, partially paid, or fully paid? What about a custom trigger?

Yes, the trigger to push an order to the warehouse or to the OMS can be behind payment status or other custom triggers.

Sometimes I’m just writing a drop-ship invoice/order where I don’t want it to affect inventory from my warehouse. Does Luminous support this?

Yes, this can be easily changed in the settings.

Can Luminous push my wholesale orders to my 3PL?

Yes, Luminous can push your wholesale sales orders to a 3PLs WMS.

Does Luminous support pricing by customer type?

Luminous’s pricing is extremely comprehensive and easy to implement.

Does Luminous support pricing by category, subcategory, or product?

Yes.

My company has a small retail storefront and a warehouse pickup option. Can I scan products like a Walmart checkout to build an order really quickly?

Yes, our scan mode was built for this purpose.

I sell individuals on my DTC channel, but I sell in a different unit (cartons or case packs) for my wholesale orders. Can Luminous automatically set this so my people don’t have to worry about that?

Yes, we can set these rules up so that the unit of measure auto populates for specific order types.

I don’t like my customers seeing the discount ‘column’ on my export. Can Luminous customize the columns that show up on an export?

You can customize the export format of the invoice. You can choose exactly what columns you want to display to your customers.

When I onboard a new client I need to capture data that is outside of normal CRMs. Can I do custom fields in Luminous’s CRM?

Yes, we support all types of custom fields.

I use Avalara to find out how much taxes I have to pay per invoice. Can Luminous add this automatically? Does it have an integration with Avalara?

Luminous has an integration with Avalara that will auto populated the tax field as you are writing an invoice.

I use ShipStation to print out my shipping labels. How does this wholesale flow work if I use ShipStation?

We can automatically push sales orders to shipstation if you’d like to keep using shipstation as your order management system.

Does Luminous have an actual pick/pack module where it will guide my warehouse workers to the bins?


Luminous has an extremely flexible pick/pack module that can guide the warehouse workers through a picking flow on tablet. We also support QC verification at the end of the process to guarantee that you are shipping out the correct items.

Take Luminous for a test drive.

Luminous is an operating system that helps modern commerce brands thrive, scale, and overcome operational complexity. It’s time to switch to a system that’s purpose-built for your needs and won’t take 12-18 months plus $1MM+ to implement. 
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