“Qualtry offers thousands of unique products across multiple ecommerce selling channels, most of which are blanks sourced internationally,” Says Patrick Glenn, Qualtry’s Chief Operating Officer. “We then will apply a final level of manufacturing by personalizing these products through a number of different production processes before shipping to the customer. 

“Due to this level of complexity, as well as our fast growth, our supply chain quickly became very strained. Because perpetual inventory was not managed effectively we were constantly overselling products. Additionally, because we didn’t have effective tools to accurately forecast as well as manage our supplier relationships, we were losing tens of thousands of dollars due to emergency air freight shipments that could have been shipped by ocean.”

Before implementing Luminous, Qualtry was utilizing a number of different softwares and tools to manage their supply chain with mixed results. 

“Between the mess of point solutions, Google Sheets, and miscellaneous tools we were using at the time, we were overwhelmed and lacked uniformity. Luminous has solved these issues for us by being able to effectively manage everything on a single platform that is easy to use. The best part— it actually works!”