Devin Barker is a seasoned entrepreneur and logistics expert who has carved a niche in the third-party logistics (3PL) industry. He founded a successful 3PL company, Revamp Fulfillment, that stands out for its commitment to transparency, customer service, and operational efficiency. An advocate for continuous learning and adaptation, Devin is passionate about sharing his insights with others in the industry, helping them navigate the challenges and opportunities of 3PL.
Dealing with logistics requires full transparency and adaptability to survive. In this episode of "Ops Unfiltered," Luminous CEO and founder Jared Ward interviews Revamp Fulfillment founder Devin Barker and discusses common challenges in the 3PL industry. Barker's story shows the power of starting small and scaling up with attention to detail. For Barker, customer service formed the strategy behind the decisions made in operations and technology.
Revamp Fulfillment relied on different approaches to small business logistics, including cornering the market using tools like Google Maps. This way, the business was able to find clients to serve in the area and provide them with top customer care.
Barker also highlights the criticality of choosing the right clients and the advantages of being a smaller, more agile player in the industry. Devin's approach, embracing his company's size and capabilities, has allowed him to build a successful business that stands out for its commitment to client satisfaction and operational excellence.
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