Introduction
Customer service is a critical aspect of any ecommerce brand. Providing excellent customer service can make a significant difference in a customer's buying decision and their overall experience with your brand. However, with the ever-increasing number of customer queries and the need for speedy responses, it can be overwhelming to manage customer support without proper tools. Fortunately, there are several customer service apps available that can help ecommerce brands manage customer support more efficiently. In this article, we'll discuss the top customer service apps for ecommerce brands and their effectiveness.
Zendesk
Zendesk is a popular customer service app used by many ecommerce brands. It offers a range of features, including ticket management, chat support, and knowledge base creation. With Zendesk, businesses can easily track and manage customer queries, and respond to them quickly. The app also integrates with various ecommerce platforms, such as Shopify, Magento, and WooCommerce, making it easy to manage customer support from one place.
According to Zendesk, businesses that use their app experience a 65% decrease in first reply time and a 67% increase in customer satisfaction. Additionally, the app has a 98% uptime rate, ensuring that businesses can provide uninterrupted customer support.
Freshdesk
Freshdesk is another customer service app that's popular among ecommerce brands. It offers features such as ticket management, chat support, and automation tools. With Freshdesk, businesses can create custom support workflows, set up canned responses, and automate routine tasks, making it easy to manage customer queries.
According to Freshdesk, businesses that use their app see a 27% improvement in customer satisfaction and a 25% reduction in support costs. Additionally, Freshdesk integrates with various ecommerce platforms, including Shopify, Magento, and WooCommerce.
Help Scout
Help Scout is a customer service app that offers features such as ticket management, chat support, and knowledge base creation. With Help Scout, businesses can easily manage customer queries and respond to them quickly. The app also offers a range of automation tools, such as workflows and canned responses, making it easy to streamline customer support.
According to Help Scout, businesses that use their app see a 15% increase in customer satisfaction and a 12% decrease in first response time. Additionally, Help Scout integrates with various ecommerce platforms, such as Shopify, Magento, and WooCommerce.
Groove
Groove is a customer service app that offers features such as ticket management, chat support, and knowledge base creation. With Groove, businesses can easily manage customer queries and respond to them quickly. The app also offers a range of automation tools, such as canned responses and workflows, making it easy to streamline customer support.
According to Groove, businesses that use their app see a 25% increase in customer satisfaction and a 36% reduction in response time. Additionally, Groove integrates with various ecommerce platforms, including Shopify, Magento, and WooCommerce.
